Warranty Claim Form

Please complete the below form to claim your warranty.

Step 1 of 4

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  • Welcome to the Eva-Last warranty claim centre.



    The claim process must be initiated by the final owner of the installed product. Who must also be the owner of the property where the product is installed and the person who the original proof of purchase is addressed to. If you are not the final owner of the installed product, please assist the final owner to lodge this claim.

    There are three steps to the claim process:
    1. You submit a claim including as much information as you can supply to support your claim.
    2. We will investigate your claim, verify the information, or request any other information we need before we can assess your claim.
    3. As soon as all the relevant information has been submitted which allows us to make a conclusive assessment on the warranty claim, we will assess the claim against our limited warranty and inform you of the outcome.

    In order to lodge your claim, you will need to provide us with certain minimum information. Please prepare all the following required information before starting the claim process:

    A copy of the invoice or proof of purchase for the product - If you purchased your product through a reseller provide the dated invoice - Without a proof of purchase we will not be able to assess your claim.

    Five clear photographs of the installed product:
    1. a photo showing an A4 size piece of paper centred between the joists(profile support) of the affected area
    2. if any of the profiles are joined end to end, a photo showing installed double joists where the ends of the boards meet
    3. a broad photo showing the affected area
    4. a panoramic view of the decking area
    5. a full scale photo showing the entire deck.

  • Warranty Form Photos to upload

  • When investigating and assessing a claim, we rely on accurate information to be submitted to us in order to conduct our investigations and conclude an assessment. After your claim has been submitted, our team will assess the submitted information. If the submitted information, does not enable us to make a conclusive assessment, we will need additional information, your assistance in gathering this additional information will help us to conclude the assessment timeously. No claim can be considered where the minimum standards of our installation guidelines have not been complied with and no claim can be considered where proof of purchase cannot be provided.

    If you understand all of these conditions and wish to proceed with your claim, please click next.

Eva-Last Products are Designed to Make Your Life Easier

That's why many Eva-Last products come with a limited warranty against splintering, splitting, rotting, warping or fading significantly. Please note that any and all warranty claims will be subject to possible on-site inspection and compliance with the Eva-Last Installation Guidelines. Eva-Last® encourages you to register your warranty immediately online, to save from using wasteful paper forms and to give you immediate peace of mind. Take a moment now to review the coverage provided by the relevant warranty. Then sit back and relax on your new Eva-tech or Infinity composite deck.

10 Year Warranty Form

PDF (0.5MB)

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25 Year Warranty Form

PDF (0.5MB)

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Eva-Last Terms & Conditions

PDF (0.8MB)

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